Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
- Already opened/signed CDs & LPs
- Downloadable software products
- Used drumsticks/guitar picks
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Goods with obvious signs of use
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nastyratz@nastyratz.eu
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, e-mail us at nastyratz@nastyratz.eu and send your item to: Kryštof Novotný, Kloboučnická 1437/20, Prague 4, Czech Republic,
Shipping returns
To return your product, you should mail your product to: Kryštof Novotný, Kloboučnická 1437/20, Prague 4, Czech Republic, nastyratz@nastyratz.eu
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.